Mike Yarworth CSM
Mike is a highly experienced and senior Programme Office Manager who is able to lead the creation and development of a formal programme office to the point of it becoming the nerve centre for all critical programme and portfolio functions.
He takes responsibility for professionalising the organisation and delivery of business and IT programmes including:
• Business case creation & benefits realisation; programme governance;
• QA; programme/project planning;
• Risks and issues management, prioritisation and remediation; RAID tracking
• Programme communication
He drives the adoption of best practice project management methodologies and; defines and introduces robust standards & procedures for reporting, planning and change control.
Confident in a large portfolio of complex programmes and achieves this with sophisticated social and communication skills. He is also comfortable in managing upwards into a demanding stakeholder and sponsor community as well as downstream in to the delivery teams, able to focus on priorities and removing roadblocks.
He can also act as a co-ordination point for the programme leadership team. Mike's PMO expertise has been acquired across various blue chip organisations across several major industries in an IT/ Business and operational context including UK, European and Global organisations.
Industries: insurance, banking, finance, telecoms, central& local government, and travel.
Leadership style: Operational; adding stability to an organisation or a team in the midst of significant change.
Methodologies: Prince 2, PMI (PMBOK), Agile(CSM), bespoke
Other skills: development of bespoke applications, tools, process controls & models where required to support decision making.
Employment History
British Telecommunications PMCO Manager (June 2007 - To date)
Accountable for defining business and IT process improvements in the areas of RFT & CT
Establish core Governance & Procedures, develop core PMO capability
Senior Stakeholder Management
Line Management of PMO staff (appraisals/training)
Develop Business Engagement capability within PMCO
Deploying best practices and improvements to project management practices
Risk, Audit, Control, and Day to day PMCO practices for running of EMP portfolio functions;
Performance Reporting, Finance, and Resource Management
Implement major contract management call off controls and reporting
Oversee contractor/agency displacement of PMCO team with regular BT resources
develop and introduce new agile end to end project delivery framework across department and obtain buy in form all other delivery partner organisations (including 3rd Parties)
Replace existing 70+ Page delivery framework document with single page diagram.
Change project lifecycle from 'process' to 'goal orientated' approach improving overall project delivery.
£250k per annum saving in PMCO operational costs with no impact to capability or service level
Support portfolio prioritisation process and developed resource forecasting tools
Implement and roll out of SharePoint based work-stack monitoring tool – achieving Single Point of Truth
Implement of InfoPath web form for front door request registration onto SharePoint
Train other members of staff in the use of InfoPath to develop their own forms for on/off boarding of sub-contract resources to projects
Capstone Mortgage Services (Lehman Brothers - Mortgage Capital Division)
Programme Office Manager (July 2006 – May 2007)
Establish core Governance & Procedures – Project Lifecycle, Controls, MI, etc
Line Management of PMO staff (appraisals)
Supply controls for Strategic Change Board
Establish PMO core functions – Reporting, RAIDs, Financial controls, resource forecasting tools
Establish and Enable portfolio prioritisation process
Develop Business Continuity plan for team
Lead Business Transformation 2007 Budgeting exercise
Coach PMs from other business areas
Representation of Business Transformation Director at IT Change Advisory Board
London Borough of Barnet – Programme Manager (PSCIP) (February 2006 - June 2006)
£220m Local Government Capital Investment programme
Introduce Prince II Project/Programme controls
Produce Business Plans reports and other documents for the Programme board
Freedom of Information Act considerations
Publicly sensitive and Confidential information management
Establis regular Programme Board, Team and Core Team meetings
Improve correspondence logging and tracking process for general correspondence as well as FOI requests.
Support Programme Director and Business Change Manager in acclimatising to Prince II controls & processes
Reorganise Programme network file structure
Introduce formal sign off and version management of key documents
Organise Prince II ½ day orientation for senior managers with external client
Time off at home (November 2005 - January 2006)
Expotel Project Management Consultant (October 2005)
ITT Tender response required for £50m+ Government contract
Sensitive and Confidential information management
Produce Implementation Plan to support ITT bid
Identify areas for internal improvement
Draft processes and approach to implementing Project Management
Train Implementation Managers in the project management of their implementations.
Introduce positive control points into the implementation process.
Notified In February 2006 of Successful Bid awarded to Expotel
follow-up work on how to present the benefits of a Project Management approach to Implementations
Redemption Academy (School) Project Manager (Voluntary) (July 2005 - Sept 2005)
Multiple legislation to comply with
90%+ Part time Volunteer staff
Stabilise the level of change
Manage and co-ordinate volunteer workforce.
Capture remaining tasks to complete project and organise into logical and skill based sets
- Initiate liaison with regulatory bodies to improve compliance with legislation
- Handover to management prior to subsequent engagement with Expotel (above)
COLT Telecommunications Project Manager (September 2004 - June 2005)
Pan-European Data Centre Service Provision Division of COLT with 400+Staff
Minimal centralised Project/Programme Office support function
Small but critical project team
Sensitive and Confidential information management
Project manage Systems Operations Department from its current business model into its new one
Re-define scope and Close project with successful delivery of new scope before 31/12/04
Liaise with all tier 1 management regarding resource deployment and headcount budgets
Co-ordination of integrated Remedy/CMDB/Marimba solution consideration.
Establish ITIL based business unit for Systems Operation new model
Stabilised levels of change to developing operational model.
Re-focus project on delivery rather than definition.
Augmentation of existing resource allocation tool set to support headcount budget analysis.
Set up of 'war room' to help focus project members on delivery and issue resolution
- Outsource investigation and management of outsourced resources
- Significant Involvement in promoting BMC BSM solution within organisation (CMDB/REMEDY/Marimba)
M Y Estates Property Investor November 2003 – September 2004
Department of Health PMO Controls/Support Manager March 2003 – November 2003
M Y Estates Property Investor November 2002 – February 2003
NatWest Group / RBSG PMO Controls Manager August 2001 – October 2002
Prudential Financial Services PMO Information Manager February 2001 – June 2001
Norwich Union PMO Consultant November 2000 – February 2001
Thomas Cook Plc Programme Office Manager May 2000 – October 2000
Norwich Union Project Consultant (9/99-4/00)
Project Office Manager (1/99-6/99)
Project Planner (11/98-1/99) November 1998 – April 2000
British Telecom Planning Co-ordinator February 1998 – October 1998
CSC– Anglia Water Project Planning Co-ordinator November 1997 – February 1998
NHS Executive Information Officer April 1997 – October 1997
Chrisma Ministries Conference Co-ordinator May 1996 – April 1997
EAGLE STAR Planning Co-ordinator (006) December 1995 – May 1996
Planning Analyst (006) September 1994 –September 1995
Operations Assistant (006) January 1994 –September 1994
Planning & Control Analyst (005) June 1993 –January 1994
Administrator (005) July 1991 –June 1993
Processing Clerk (003) July 1990 –July 1991
Department of Employment Administration Officer (AO) June 1988 –July 1990
Administration Assistant (AA) March 1987 –June 1988
A Levels : Mathematics, Physics.
O Levels : English, Mathematics, Physics, Chemistry (x2), Computer Studies.
Archway School (Stroud, Gloucestershire) 1982 - 1986
Corn Gastons School (Malmesbury, Wiltshire) 1981 - 1982
Filands School (Malmesbury, Wiltshire) 1979 - 1981
MS Portfolio Server 2006 overview
MS Project Server 2003 overview
SAGE Line50 (All courses inc. report designer & payroll)
PMP Certification Training(PMBOK)
Microsoft Office Professional 4.2 -> 2007 premium 15+ Yrs
Word v1.1a->2007; Project v3.0a-> 2007 Professional; Access v1.1-> 2007;
Excel v4.0-> 2007; PowerPoint v3.0-> 2007 15+ Yrs
Microsoft Visio 2000 ->2007 7 Yrs
Microsoft Project Server 2007 1Yr
Microsoft Portfolio Server 2007 3Mts
Microsoft OneNote 2003-2007 3 Yrs
Microsoft Publisher 2003-2007 2 Yrs
Microsoft SharePoint 2007 1 Yr
Microsoft Visual Studio 6.0 – 2005 2 Yrs
Microsoft FrontPage 98-> 2003 4 Yrs
Sage Line 50 Financial Controller v9 -> 2009 3 Yrs
Microsoft Windows server & Small Business server 4 Yrs